Neospin Deposits and Withdrawals

On this page: Deposits · Withdrawals · Verification · Payment problems

AUD Deposit Methods

The public payment schedule lists Visa, Mastercard and MiFinity deposits from AU$30 to AU$7,500 per transaction, with no casino fee and instant processing. Check the methods displayed in your own cashier before paying: a public listing does not confirm that a method is available to every account.

“Instant” describes the listed processing estimate, not a promise that a payment cannot be delayed or declined. Your payment provider may run its own checks or charge for conversion.

Before confirming a deposit

1. Access your existing account and open the deposit options.
2. Check the account currency, payment method and amount.
3. If using an offer, read its conditions and enter the required code at the appropriate step before paying.
4. Review the final payment details and complete any verification requested by your provider.
5. Check your transaction history and balance before trying another payment.

A payment minimum and a promotion minimum serve different purposes. A deposit can satisfy the cashier's requirements without qualifying for a particular reward. The bonus comparison explains the welcome stages and recurring offers.

AUD Withdrawals

The published bank-transfer withdrawal range is AU$300–AU$7,500 per transaction, with a 2.5% fee and an estimate of one to three banking days. Confirm the amount and fee shown when submitting your request. Card deposit support does not automatically mean card withdrawals are available.

A bank-transfer minimum above your balance can affect your options. Check the other methods available to your account or ask support for guidance; do not make another deposit simply to reach a withdrawal threshold.

Requesting a payout

1. Review any outstanding verification request and active bonus conditions.
2. Open the withdrawal options and select an available method.
3. Enter the requested account details carefully, then check the currency and amount.
4. Review the fee and confirm the request once.
5. Keep the transaction reference so you can identify the payment in any follow-up.

Account Checks and Payment Delivery

A withdrawal has more than one stage. The account may need verification, the request needs processing, and the receiving bank or provider then delivers the funds. A banking estimate should not be treated as a guaranteed total time from clicking Withdraw to receiving money.

If documents are requested, use the channel specified in your account or by official support. Follow the instructions about which details must remain visible. A blurred image, an incomplete document or inconsistent personal details may require clarification. Never send a password or card security code with a payment enquiry.

If you have an active offer, review its wagering and winnings caps before requesting a payout.

Currency Conversion and Crypto Transfers

An AUD balance does not remove currency conversion from every transaction. A card billed in another currency or a wallet with a different funding currency may apply its own rate. Compare the final amount at your provider with the amount credited to your casino balance.

If you select cryptocurrency, follow the asset and network instructions shown in the cashier. Do not reuse an old address without checking the current receiving details. A crypto amount is denominated in the asset itself, so its AUD equivalent can change. Save the transaction hash when seeking help with a transfer.

When a Payment Has Not Arrived

When reporting a delay, include the transaction reference and time zone with the time of payment. Use the payment enquiry checklist to prepare your message.

Payment Questions

Can I use someone else's payment details?

Use your own account and payment details. If you are unsure whether a method meets the account terms, ask support before transferring money.

Should I cancel and resubmit a delayed withdrawal?

Check with support first. A new request is not evidence that the original delay has been resolved, and cancellation may change how the payment is handled.

Who can help if I cannot access the cashier?

Start with account access help. If access is restricted because of self-exclusion, use the support route described on the remaining balance section.