Responsible Gambling at Neospin

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For free, confidential support in Australia, call 1800 858 858 or visit Gambling Help Online. Its phone and online support are available around the clock. Support is available to people affected by their own gambling and to people concerned about someone else.

On this page: Account limits · Self-exclusion · Remaining funds · Australian support

Account Limits and Taking a Break

The Neospin responsible gambling policy describes deposit, loss, wagering and session limits. Deposit, loss and wagering limits can cover daily, weekly or monthly periods. Reductions take effect immediately; increases require the conditions set out in the policy, including email confirmation and expiry of the previous limit.

A cooling-off period blocks deposits and promotional offers while allowing remaining funds to be withdrawn. The policy says the account reactivates when the period ends.

Ask support if you cannot locate a control or are unsure what it restricts. Explain whether you want to reduce spending, reduce time spent, take a break or stop access altogether. These are different requests, so naming the outcome helps support identify the appropriate option.

Understanding the amount a limit controls

Deposits, losses and wagers are different measures. A deposit is money transferred into the account. Wagering is the total amount staked and can include money used more than once across successive rounds. A session limit concerns time. Before choosing a setting, confirm how the account calculates that particular limit.

Keep essential spending separate from any gambling budget. Rent, food, bills and debt repayments should not depend on a gambling result. If a chosen limit still feels difficult to keep, asking for a stronger restriction is a reasonable next step.

Requesting Self-Exclusion

Neospin's policy provides self-exclusion for a defined period and requests through support to stop for a definite or indefinite period. Access and promotional offers are restricted. A defined-period exclusion is described as reactivating when it expires.

Contact official support and clearly state that you are requesting self-exclusion. Include the account identifier requested by support and explain whether you want a fixed period or an indefinite restriction. Keep the reply confirming what has been applied.

Ask for confirmation of the duration and the accounts, products and domains covered. Do not assume that a request to one service automatically excludes you from every unrelated gambling website. Do not create another account or use a different mirror to try to get around an existing restriction.

What Happens to Remaining Funds?

During self-exclusion, normal account withdrawals are unavailable under the policy. You can contact support to arrange withdrawal of remaining funds; verification and withdrawal limits may still apply.

When making that enquiry, state that you are self-excluded and want help with the remaining balance. Keep it separate from any request to resume play. You do not need to place a further bet to explain a balance query to support.

If the amount or an existing payment is disputed, retain the reference and the relevant messages. Ask support to explain the next step without restoring gambling access. Do not include passwords or card security codes in the enquiry.

Account Closure and Removing an App

Deleting a bookmark or removing a home-screen icon does not submit an account restriction request. It removes a way of opening the website from that device. If your intention is to stop gambling, make the restriction request directly and keep its confirmation.

When contacting support about closure, explain if gambling harm is the reason and ask which restriction is appropriate. Do not rely on a generic closure request to have the same scope or duration as self-exclusion.

When Gambling Is Affecting Everyday Life

Think about how gambling affects your week: the money left for bills, the time spent playing and how you feel afterwards. Signs that it may be causing harm include:

• You are spending money needed for ordinary living costs.
• You borrow or sell possessions to continue gambling.
• You stay longer than intended or keep returning to recover a loss.
• You hide transactions or the time spent gambling from someone close to you.
• Sleep, work or relationships are being affected.

If any of these feels familiar, an independent counsellor can help you work out a next step. You can ask for support even if you are unsure how to describe the problem.

Independent Support in Australia

Gambling Help Online offers confidential support for people across Australia. Call 1800 858 858 or use the online service to discuss your situation. It also provides information and support for family members and others affected by gambling.

If you are supporting someone else, describe what you have noticed and how it affects you. You can ask for guidance without access to that person's casino account. Do not send their account credentials or identity documents to a support service.

Underage Access and Shared Devices

Neospin is for adults aged 18 and over who meet the applicable account requirements. Keep login details private, sign out on shared devices and avoid leaving an active gambling session open where a child can use it. Contact support if you believe an account is being used by someone under age.