If you want to reduce or stop gambling, start with the account restrictions and support routes below. You can ask for help without making another deposit or placing another bet.
Contact Neospin Support Get independent help
For free, confidential support in Australia, call 1800 858 858 or visit Gambling Help Online. Its phone and online support are available around the clock. Support is available to people affected by their own gambling and to people concerned about someone else.
On this page: Account limits · Self-exclusion · Remaining funds · Australian support
| Option | What it controls | What to clarify |
|---|---|---|
| Deposit limit | Money paid into the account during the selected period | The period and how much of the limit remains |
| Wager limit | The total amount staked, including funds wagered more than once | How the counter treats each bet |
| Loss limit | Losses as defined by the account's rules | How deposits and winnings affect the calculation |
| Session limit | Time spent in a session | When the session starts and when access ends |
| Cooling-off period | Deposits and promotional offers for a chosen period | The end date; the policy allows withdrawals during the break |
| Self-exclusion | Account access and promotional offers | Duration, covered products and the support route for remaining funds |
The Neospin responsible gambling policy describes deposit, loss, wagering and session limits. Deposit, loss and wagering limits can cover daily, weekly or monthly periods. Reductions take effect immediately; increases require the conditions set out in the policy, including email confirmation and expiry of the previous limit.
A cooling-off period blocks deposits and promotional offers while allowing remaining funds to be withdrawn. The policy says the account reactivates when the period ends.
Ask support if you cannot locate a control or are unsure what it restricts. Explain whether you want to reduce spending, reduce time spent, take a break or stop access altogether. These are different requests, so naming the outcome helps support identify the appropriate option.
Deposits, losses and wagers are different measures. A deposit is money transferred into the account. Wagering is the total amount staked and can include money used more than once across successive rounds. A session limit concerns time. Before choosing a setting, confirm how the account calculates that particular limit.
Keep essential spending separate from any gambling budget. Rent, food, bills and debt repayments should not depend on a gambling result. If a chosen limit still feels difficult to keep, asking for a stronger restriction is a reasonable next step.
For responsible gambling concerns, the operator lists rg@metlaitsrl.com. Self-exclusion requests can also be sent to support@neospin.com, including when you cannot sign in.
You can request self-exclusion for a fixed period or ask support for an indefinite restriction. During exclusion, account access and promotional offers are restricted. For a fixed period, the policy says access returns when that period ends.
Contact Neospin support, identify your account and say that you want to self-exclude. State whether you want a fixed period or an indefinite restriction. Keep the written confirmation.
Ask for confirmation of the duration and the accounts, products and domains covered. Do not assume that a request to one service automatically excludes you from every unrelated gambling website. Do not create another account or use a different mirror to try to get around an existing restriction.
During self-exclusion, normal account withdrawals are unavailable under the policy. You can contact support to arrange withdrawal of remaining funds; verification and withdrawal limits may still apply.
When making that enquiry, state that you are self-excluded and want help with the remaining balance. Keep it separate from any request to resume play. You do not need to place a further bet to explain a balance query to support.
If the amount or an existing payment is disputed, retain the reference and the relevant messages. Ask support to explain the next step without restoring gambling access. Do not include passwords or card security codes in the enquiry.
Deleting a bookmark or removing a home-screen icon does not submit an account restriction request. It removes a way of opening the website from that device. If your intention is to stop gambling, make the restriction request directly and keep its confirmation.
When contacting support about closure, explain if gambling harm is the reason and ask which restriction is appropriate. Do not rely on a generic closure request to have the same scope or duration as self-exclusion.
Think about how gambling affects your week: the money left for bills, the time spent playing and how you feel afterwards. Signs that it may be causing harm include:
If any of these feels familiar, an independent counsellor can help you work out a next step. You can ask for support even if you are unsure how to describe the problem.
Gambling Help Online offers confidential support for people across Australia. Call 1800 858 858 or use the online service to discuss your situation. It also provides information and support for family members and others affected by gambling.
If you are supporting someone else, describe what you have noticed and how it affects you. You can ask for guidance without access to that person's casino account. Do not send their account credentials or identity documents to a support service.
Neospin is for adults aged 18 and over who meet the applicable account requirements. Keep login details private, sign out on shared devices and avoid leaving an active gambling session open where a child can use it. Contact support if you believe an account is being used by someone under age.
Yes. Explain what is happening: spending more than intended, returning to recover losses or finding it difficult to stop. You do not need to choose the exact account setting before contacting support or an independent counsellor. If you need gambling access stopped, say that directly rather than describing the issue only as a password or payment problem.
Keep a written record of the start date, duration and the account or products covered. Ask how any remaining funds will be handled and whether the restriction ends automatically. The published policy describes automatic reactivation for a defined period; if you want an indefinite restriction, make that explicit in your request.
Send support the message date, sender and the details of your exclusion request, without following the promotional link to resume play. Ask them to check that the restriction and promotional suppression have been applied to the correct account. A marketing message does not override your request to stop gambling.
Yes. Contact support from outside the account and state that you want help withdrawing remaining funds while keeping self-exclusion in place. Identity checks and payment limits may still apply. Ask for the next step in writing so that a balance enquiry is not mistaken for a request to restore gambling access.
Methods vary by account and currency. See AUD payment options for deposit and withdrawal details.
About Neospin · Payments · Login help · App installation · Help and Support · Responsible Gambling
| Official access site | Neospin.io · Australian edition · Main Neospin platform |
|---|---|
| Content maintained by | Neospin team |
| Operator | Metlait SRL · Company information |
| Help and corrections | Contact support · Report a content issue |
18+ only. Gambling involves financial risk. For free support in Australia, contact Gambling Help Online on 1800 858 858.
Neospin is operated by Metlait SRL. Account, game and promotion terms apply; availability depends on location.
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